1. WHAT IS SHOPORA.COM.NG?

ShopOra.com.ng is the leading Business to Consumer e-commerce site. It is an online retail that enables anyone from anywhere in Nigeria to purchase different items/products through our online marketplace and receive the item anywhere in Nigeria. All your orders are sent via EMS or NIPOST within 3 - 10 working days.

3. HOW DO YOU SHIP MY ORDERS?

All your orders are sent via EMS or NIPOST and they arrive within 3 - 10 working days anywhere you are located within Nigeria.

5. DO I NEED TO SIGN UP BEFORE BUYING ANY OFFER/PRODUCT?

Yes, because we will need the information you provide to ship your order.

7. WHAT ARE THE PAYMENT METHODS AVAILABLE?

At the moment, we only accept Credit/Debit cards and payments(Visa, Mastercard & Verve). We also accept direct bank deposit

9. HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE AFTER I MAKE PAYMENT?

Members who ship their orders within NIgeria should expect to receive their orders within three (3) to ten (10) working days upon payment verification depending on the volume of orders received. If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order by tracking.

11. WHAT HAPPENS IF THERE'S BEEN A DELIVERY MISHAP TO MY ORDER? (DAMAGED OR LOST DELIVERY)

We take such matters very seriously and will look into individual cases thoroughly. Any sample that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected sample and your D.O (Delivery Order) to us. We regret to inform you that no refunds will be given for orders that fall under the below categories. In the event of damaged samples received, we will require photo/video proof of the affected samples and your D.O (Delivery Order) in order for us to investigate and review before a decision is made to re-send the sample to you at no cost, subject to availability. In light of this, any sample that falls into this category should not be thrown away before taking photo proof and emailing the photo to us at [email protected] Secondly, In the event of lost mail, we will try to locate the delivery team and if there's a clear indication that your order is indeed lost, we'll re-send the order to you at no cost, subject to availability.

2. HOW DO I MAKE PAYMENTS USING ATM CARD? HOW DOES IT WORK?

ATM is the easiest way to make payments online today. While checking out your order, you will be redirected to page. Be sure to fill in correct details of your ATM information for fast & hassle-free payment processing. Your information is secured by Paystack so you don’t need to worry. After a successful payment, a payment invoice will be automatically generated for you for reference and for your order. It's fast, easy & secure.

4. HOW MUCH DO YOU CHARGE FOR SHIPPING?

The cost of shipping is dependent on the distance, number of items and the weight and also the type of item to be delivered. Also, express deliveries in special cases might attract extra charges.

6. HOW DO I CREATE AN ACCOUNT?

Click on Login at the top right corner of the home page. Enter your Email address and password and click register or click on the social media button to register a new account.

8. HOW CAN I CHANGE MY SHIPPING ADDRESS?

By default, the last used shipping address will be saved into to your account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.

10. HOW DO I CANCEL MY ORDERS BEFORE I MAKE A PAYMENT?

After logging into your account, go to your Shopping Cart. Here, you will be able to make payment or cancel your order. Note: We cannot give refunds once payment is verified.

12. WHY SHOULD I SUBSCRIBE NEWSLETTER?

ShopOra.com.ng will send you gift items from time to time and to qualify for such, you need to be notified through your email address and for us to contact you, you need to subscribe to our news letter. We will also inform you on new arrival, so you will be the first to know when such happens

13. WHAT TYPE OF PRODUCTS DO YOU SELL ONLINE?

We sell a whole range of products, Starting from home products to office game and leisure items.

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